Payment Information

Payment Information
Last updated: October 2026

This Payment Information page applies to purchases made through Lumrane.com, operated by Hefei Kali E-commerce Co., Ltd.

We aim to provide a convenient and secure checkout experience for customers purchasing eyeshadows, makeup sponges, and related beauty essentials from Lumrane. This page explains the payment methods available, how payments are processed, and what to do if you experience a payment issue.

1. Available Payment Methods
The payment methods available for your destination are displayed at checkout.

Available options may vary depending on your country, currency, device, and the payment services enabled on our store.

Please select one of the payment methods presented at checkout and follow the instructions provided by the relevant payment provider to complete your purchase.

For your security, Lumrane will not ask you to send your full payment card details or security codes by email or telephone.

2. Currency and Order Total
Product prices are displayed in the currency indicated on our storefront.

Before completing your purchase, the checkout page will show the applicable order details, including:

Merchandise subtotal.

Applicable shipping charges.

Taxes collected at checkout, where applicable.

Any discounts applied to your order.

The final amount to be authorised for payment.

Depending on your card issuer, bank, or payment provider, additional currency-conversion fees or international transaction fees may apply.

These fees are determined by your financial institution or payment provider and may not be included in the total displayed by Lumrane at checkout.

Please review your order total carefully before confirming your payment.

3. Payment Processing and Security
Payments are processed through Shopify and the payment provider selected at checkout.

Your payment may require authorisation or additional verification by your bank or payment provider before the transaction can be completed.

Full payment card details are generally handled by the applicable payment provider and are not stored directly in our website theme or ordinary customer service records.

A payment may be declined if the payment provider cannot authorise the transaction, verify the payment details, or complete the required security checks.

If your payment is declined, please verify your billing information and contact your bank or payment provider if necessary. You may also choose another payment method from the options available at checkout.

Lumrane does not guarantee that every payment method will be available for every order or destination.

4. Failed Payments and Duplicate Charges
If checkout indicates that your payment has failed, please check whether an order confirmation was issued before attempting to pay again.

You may also wish to verify your billing details and contact your card issuer or payment provider to confirm the transaction status.

In some cases, a failed or incomplete payment attempt may result in a pending authorisation appearing on your account. A pending authorisation is not necessarily a completed charge and may be released automatically according to your bank's or payment provider's procedures.

If you believe you have been charged twice for the same order, please email service@lumrane.com with the following information:

Your order number, if available.

The date of each suspected charge.

The amount of each charge.

Any relevant transaction references provided by your bank or payment provider.

Please do not send your full card number, card security code, password, or other sensitive payment credentials in your email.

Our customer service team will review the information provided and assist with the investigation where appropriate.

5. Refunds and Refund Processing Times
Approved refunds are issued to the original payment method whenever supported by the payment provider and applicable requirements.

Once we initiate a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

For eligible returns, refunds are normally initiated within 5–10 business days after the returned item has been received and inspected, where inspection is applicable and the return has been approved.

The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.

Refund eligibility, return shipping responsibilities, cancellation requests, and other applicable conditions are explained in our Return & Refund Policy.

If you have questions about an approved refund that has not appeared in your account, please contact us with your order number and any available refund reference.

6. Payment Disputes and Unrecognised Transactions
If you notice a transaction that you do not recognise, first check your order confirmation emails and recent purchases to determine whether the payment relates to an order placed through Lumrane.

If the transaction remains unfamiliar, contact your bank or payment provider promptly to review the charge and take any necessary steps to protect your account.

You may also contact our customer service team at service@lumrane.com if you believe the transaction is associated with a Lumrane order.

We will review relevant order information and assist with reasonable enquiries where appropriate.

7. Contact Information
If you have questions about payment methods, checkout, declined transactions, duplicate charges, or refunds, please contact Lumrane using the details below.

Brand: Lumrane
Website: https://Lumrane.com
Store Operator: Hefei Kali E-commerce Co., Ltd.
Legal Entity: Hefei Kali E-commerce Co., Ltd.
Registered Address: Room 301, Building 12, Haizhou Jingxiu Shijia, at the Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui Province, China
Unified Social Credit Code / Tax Identification Number: 91340102MADBFB4M83
Legal Representative: Gao Rongrui
Customer Service Email: service@lumrane.com
Customer Service Phone: +1 6292461172

For faster assistance, please include your order number and a description of the payment issue. Do not include full payment card details or security codes in your message.

8. Applicable Law and Consumer Rights
This Payment Information page should be read together with Lumrane's Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Payment processing and related matters are subject to applicable laws, payment-provider requirements, and any mandatory consumer protections that apply to your purchase.

Nothing in this page is intended to exclude, restrict, or override any legal rights that cannot lawfully be waived in your place of residence.

Thank you for shopping with Lumrane. We appreciate your trust and are committed to providing a clear and convenient payment experience.